About Freshdesk
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily...
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.
Version History We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.3.0 Sep 24 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.2.0 Sep 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.9 Aug 21 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.8 Aug 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.7 Aug 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.6 Aug 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.5 Jul 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.4 Jul 28 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.3 Jul 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.2 Jul 23 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.1 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.0 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.0.3 Jun 30 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you. We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.2 Jun 17 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you. We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.1 Jun 11 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you. We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.0 Jun 10 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.18 Apr 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.17 Apr 28 WhatsApp tickets are now mobile-first. WhatsApp conversations don’t stay at the desk anymore. Manage WhatsApp tickets directly from the app, wherever work takes you. 10.0.16 Apr 1 What's improved : Added support for the new EUN data center to ensure improved infrastructure compatibility and better service availability for customers in that region. Addressed minor issues and implemented performance improvements to provide a smoother and more reliable support experience. 10.0.15 Mar 14 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.14 Mar 6 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.13 Mar 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.12 Feb 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.11 Feb 18 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.10 Feb 13
Previous Versions
Here you can find the changelog of Freshdesk since it was posted on our website on 2016-09-26 22:49:06.
The latest version is 11.3.0 and it was updated on 2026-10-13 10:44:10. See below the changes in each version.
Freshdesk version 11.3.0
Updated At: 2026-10-13
Changes: Version History We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.3.0 Sep 24 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.2.0 Sep 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.9 Aug 21 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.8 Aug 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.7 Aug 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.6 Aug 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.5 Jul 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.4 Jul 28 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.3 Jul 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.2 Jul 23 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.1 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.0 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.0.3 Jun 30 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.2 Jun 17 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.1 Jun 11 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.0 Jun 10 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.18 Apr 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.17 Apr 28 WhatsApp tickets are now mobile-first. WhatsApp conversations don’t stay at the desk anymore. Manage WhatsApp tickets directly from the app, wherever work takes you. 10.0.16 Apr 1 What's improved :
Added support for the new EUN data center to ensure improved infrastructure compatibility and better service availability for customers in that region.
Addressed minor issues and implemented performance improvements to provide a smoother and more reliable support experience. 10.0.15 Mar 14 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.14 Mar 6 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.13 Mar 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.12 Feb 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.11 Feb 18 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.10 Feb 13
Freshdesk version 11.3.0
Updated At: 2026-09-25
Changes: Version History We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.3.0 43m ago We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.2.0 Sep 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.9 Aug 21 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.8 Aug 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.7 Aug 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.6 Aug 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.5 Jul 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.4 Jul 28 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.3 Jul 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.2 Jul 23 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.1 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.0 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.0.3 Jun 30 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.2 Jun 17 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.1 Jun 11 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.0 Jun 10 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.18 Apr 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.17 Apr 28 WhatsApp tickets are now mobile-first. WhatsApp conversations don’t stay at the desk anymore. Manage WhatsApp tickets directly from the app, wherever work takes you. 10.0.16 Apr 1 What's improved :
Added support for the new EUN data center to ensure improved infrastructure compatibility and better service availability for customers in that region.
Addressed minor issues and implemented performance improvements to provide a smoother and more reliable support experience. 10.0.15 Mar 14 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.14 Mar 6 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.13 Mar 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.12 Feb 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.11 Feb 18 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.10 Feb 13
Freshdesk version 11.2.0
Updated At: 2026-09-18
Changes: Version History We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.2.0 Sep 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.9 Aug 21 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.8 Aug 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.7 Aug 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.6 Aug 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.5 Jul 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.4 Jul 28 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.3 Jul 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.2 Jul 23 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.1 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.0 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.0.3 Jun 30 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.2 Jun 17 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.1 Jun 11 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.0 Jun 10 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.18 Apr 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.17 Apr 28 WhatsApp tickets are now mobile-first. WhatsApp conversations don’t stay at the desk anymore. Manage WhatsApp tickets directly from the app, wherever work takes you. 10.0.16 Apr 1 What's improved :
Added support for the new EUN data center to ensure improved infrastructure compatibility and better service availability for customers in that region.
Addressed minor issues and implemented performance improvements to provide a smoother and more reliable support experience. 10.0.15 Mar 14 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.14 Mar 6 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.13 Mar 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.12 Feb 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.11 Feb 18 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.10 Feb 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.9 Feb 4
Freshdesk version 11.2.0
Updated At: 2026-09-11
Changes: Version History We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.2.0 6d ago We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.9 Aug 21 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.8 Aug 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.7 Aug 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.6 Aug 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.5 Jul 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.4 Jul 28 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.3 Jul 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.2 Jul 23 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.1 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.0 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.0.3 Jun 30 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.2 Jun 17 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.1 Jun 11 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.0 Jun 10 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.18 Apr 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.17 Apr 28 WhatsApp tickets are now mobile-first. WhatsApp conversations don’t stay at the desk anymore. Manage WhatsApp tickets directly from the app, wherever work takes you. 10.0.16 Apr 1 What's improved :
Added support for the new EUN data center to ensure improved infrastructure compatibility and better service availability for customers in that region.
Addressed minor issues and implemented performance improvements to provide a smoother and more reliable support experience. 10.0.15 Mar 14 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.14 Mar 6 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.13 Mar 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.12 Feb 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.11 Feb 18 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.10 Feb 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.9 Feb 4
Freshdesk version 11.1.9
Updated At: 2026-09-03
Changes: Version History We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.9 Aug 21 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.8 Aug 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.7 Aug 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.6 Aug 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.5 Jul 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.4 Jul 28 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.3 Jul 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.2 Jul 23 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.1 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.0 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.0.3 Jun 30 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.2 Jun 17 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.1 Jun 11 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.0 Jun 10 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.18 Apr 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.17 Apr 28 WhatsApp tickets are now mobile-first. WhatsApp conversations don’t stay at the desk anymore. Manage WhatsApp tickets directly from the app, wherever work takes you. 10.0.16 Apr 1 What's improved :
Added support for the new EUN data center to ensure improved infrastructure compatibility and better service availability for customers in that region.
Addressed minor issues and implemented performance improvements to provide a smoother and more reliable support experience. 10.0.15 Mar 14 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.14 Mar 6 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.13 Mar 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.12 Feb 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.11 Feb 18 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.10 Feb 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.9 Feb 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.8 Jan 27
Freshdesk version 11.1.9
Updated At: 2026-08-22
Changes: Version History We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.9 4h ago We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.8 Aug 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.7 Aug 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.6 Aug 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.5 Jul 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.4 Jul 28 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.3 Jul 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.2 Jul 23 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.1 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.0 Jul 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.0.3 Jun 30 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.2 Jun 17 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.1 Jun 11 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.0 Jun 10 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.18 Apr 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.17 Apr 28 WhatsApp tickets are now mobile-first. WhatsApp conversations don’t stay at the desk anymore. Manage WhatsApp tickets directly from the app, wherever work takes you. 10.0.16 Apr 1 What's improved :
Added support for the new EUN data center to ensure improved infrastructure compatibility and better service availability for customers in that region.
Addressed minor issues and implemented performance improvements to provide a smoother and more reliable support experience. 10.0.15 Mar 14 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.14 Mar 6 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.13 Mar 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.12 Feb 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.11 Feb 18 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.10 Feb 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.9 Feb 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.8 Jan 27
Freshdesk version 11.1.2
Updated At: 2026-07-24
Changes: Version History We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.2 20h ago We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.1 3d ago We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.1.0 4d ago We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.0.3 Jun 30 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.2 Jun 17 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.1 Jun 11 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.0 Jun 10 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.18 Apr 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.17 Apr 28 WhatsApp tickets are now mobile-first. WhatsApp conversations don’t stay at the desk anymore. Manage WhatsApp tickets directly from the app, wherever work takes you. 10.0.16 Apr 1 What's improved :
Added support for the new EUN data center to ensure improved infrastructure compatibility and better service availability for customers in that region.
Addressed minor issues and implemented performance improvements to provide a smoother and more reliable support experience. 10.0.15 Mar 14 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.14 Mar 6 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.13 Mar 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.12 Feb 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.11 Feb 18 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.10 Feb 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.9 Feb 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.8 Jan 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.7 Jan 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.6 Jan 8 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.5 12/30/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.4 12/25/2025 Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
• View, respond to, and resolve chat tickets directly from the mobile app.
• Refreshed design for a cleaner and more intuitive experience
• Faster performance to help you take action quickly 10.0.3 12/17/2025 Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
• View, respond to, and resolve chat tickets directly from the mobile app.
• Refreshed design for a cleaner and more intuitive experience
• Faster performance to help you take action quickly 10.0.2 12/16/2025 Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
• View, respond to, and resolve chat tickets directly from the mobile app.
• Refreshed design for a cleaner and more intuitive experience
• Faster performance to help you take action quickly 10.0.1 12/15/2025
Freshdesk version 11.0.3
Updated At: 2026-07-07
Changes: Version History We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 11.0.3 Jun 30 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.2 Jun 17 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.1 Jun 11 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.0 Jun 10 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.18 Apr 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.17 Apr 28 WhatsApp tickets are now mobile-first. WhatsApp conversations don’t stay at the desk anymore. Manage WhatsApp tickets directly from the app, wherever work takes you. 10.0.16 Apr 1 What's improved :
Added support for the new EUN data center to ensure improved infrastructure compatibility and better service availability for customers in that region.
Addressed minor issues and implemented performance improvements to provide a smoother and more reliable support experience. 10.0.15 Mar 14 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.14 Mar 6 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.13 Mar 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.12 Feb 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.11 Feb 18 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.10 Feb 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.9 Feb 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.8 Jan 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.7 Jan 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.6 Jan 8 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.5 12/30/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.4 12/25/2025 Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
• View, respond to, and resolve chat tickets directly from the mobile app.
• Refreshed design for a cleaner and more intuitive experience
• Faster performance to help you take action quickly 10.0.3 12/17/2025 Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
• View, respond to, and resolve chat tickets directly from the mobile app.
• Refreshed design for a cleaner and more intuitive experience
• Faster performance to help you take action quickly 10.0.2 12/16/2025 Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
• View, respond to, and resolve chat tickets directly from the mobile app.
• Refreshed design for a cleaner and more intuitive experience
• Faster performance to help you take action quickly 10.0.1 12/15/2025 Major Update! Now manage your chat tickets on the go, right from the mobile app.
All-New Mobile App Experience: We've polished, smoothed, and totally upgraded the look and feel of your mobile app. Enjoy a cleaner, more intuitive, and faster way to get things done on the go! 10.0.0 12/15/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 9.8.6 10/14/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 9.8.5 09/25/2025
Freshdesk version 11.0.2
Updated At: 2026-06-29
Changes: Version History Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.2 Jun 17 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.1 Jun 11 Social conversations don't stay at the desk anymore! Manage Facebook and Instagram tickets directly from the app, wherever work takes you.
We also turned out the lights — dark mode is now available. And we squashed a bunch of bugs along the way! 11.0.0 Jun 10 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.18 Apr 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.17 Apr 28 WhatsApp tickets are now mobile-first. WhatsApp conversations don’t stay at the desk anymore. Manage WhatsApp tickets directly from the app, wherever work takes you. 10.0.16 Apr 1 What's improved :
Added support for the new EUN data center to ensure improved infrastructure compatibility and better service availability for customers in that region.
Addressed minor issues and implemented performance improvements to provide a smoother and more reliable support experience. 10.0.15 Mar 14 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.14 Mar 6 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.13 Mar 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.12 Feb 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.11 Feb 18 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.10 Feb 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.9 Feb 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.8 Jan 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.7 Jan 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.6 Jan 8 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.5 12/30/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.4 12/25/2025 Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
• View, respond to, and resolve chat tickets directly from the mobile app.
• Refreshed design for a cleaner and more intuitive experience
• Faster performance to help you take action quickly 10.0.3 12/17/2025 Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
• View, respond to, and resolve chat tickets directly from the mobile app.
• Refreshed design for a cleaner and more intuitive experience
• Faster performance to help you take action quickly 10.0.2 12/16/2025 Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
• View, respond to, and resolve chat tickets directly from the mobile app.
• Refreshed design for a cleaner and more intuitive experience
• Faster performance to help you take action quickly 10.0.1 12/15/2025 Major Update! Now manage your chat tickets on the go, right from the mobile app.
All-New Mobile App Experience: We've polished, smoothed, and totally upgraded the look and feel of your mobile app. Enjoy a cleaner, more intuitive, and faster way to get things done on the go! 10.0.0 12/15/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 9.8.6 10/14/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 9.8.5 09/25/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 9.8.4 06/30/2025
Freshdesk version 10.0.18
Updated At: 2026-06-02
Changes: Version History We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.18 Apr 29 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.17 Apr 28 WhatsApp tickets are now mobile-first. WhatsApp conversations don’t stay at the desk anymore. Manage WhatsApp tickets directly from the app, wherever work takes you. 10.0.16 Apr 1 What's improved :
Added support for the new EUN data center to ensure improved infrastructure compatibility and better service availability for customers in that region.
Addressed minor issues and implemented performance improvements to provide a smoother and more reliable support experience. 10.0.15 Mar 14 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.14 Mar 6 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.13 Mar 3 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.12 Feb 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.11 Feb 18 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.10 Feb 13 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.9 Feb 4 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.8 Jan 27 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.7 Jan 20 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.6 Jan 8 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.5 12/30/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 10.0.4 12/25/2025 Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
• View, respond to, and resolve chat tickets directly from the mobile app.
• Refreshed design for a cleaner and more intuitive experience
• Faster performance to help you take action quickly 10.0.3 12/17/2025 Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
• View, respond to, and resolve chat tickets directly from the mobile app.
• Refreshed design for a cleaner and more intuitive experience
• Faster performance to help you take action quickly 10.0.2 12/16/2025 Introducing the new mobile app experience
We’ve redesigned the mobile app to bring your entire support workflow to your fingertips. With the all-new mobile app experience, you can now manage your chat tickets on the go with a cleaner interface, faster performance, and a smoother chat workflow.
What’s improved:
• View, respond to, and resolve chat tickets directly from the mobile app.
• Refreshed design for a cleaner and more intuitive experience
• Faster performance to help you take action quickly 10.0.1 12/15/2025 Major Update! Now manage your chat tickets on the go, right from the mobile app.
All-New Mobile App Experience: We've polished, smoothed, and totally upgraded the look and feel of your mobile app. Enjoy a cleaner, more intuitive, and faster way to get things done on the go! 10.0.0 12/15/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 9.8.6 10/14/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 9.8.5 09/25/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 9.8.4 06/30/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 9.8.3 05/14/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 9.8.2 04/25/2025 We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy! 9.8.1 04/14/2025
Disclaimer
Official App Store Link
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